Due to the handmade and personalised nature of most of our products, there is a 1-2 week processing time (not including postage time) for us to have your beautiful order created, packaged and sent off in the mail.

As we are a Small Business, during busy periods such as Christmas, this may be required to increase slightly but we will ensure to notify via social media and/or our website where possible.

Within Australia

• Letter Post - Untracked postage 3-6 Business Days (please note, Coastal Bee Co. will not be held liable for any missing items if you choose not to have tracked postage)

• Parcel Post - Tracked postage 2-6 Business Days

• Express Post - Tracked postage 1-3 Business Days

New Zealand

• Letter Post - Untracked postage 15+ Business Days (please note, Coastal Bee Co. will not be held liable for any missing items if you choose not to have tracked postage)

• Parcel Post - Tracked postage 15+ Business Days

• Express Post - Tracked postage 2-5 Business Days

At Coastal Bee Co., we prioritise the security and privacy of our users. Any information collected, including personal and payment details, is strictly confidential and used solely for transactional purposes. We employ robust security measures to protect data against unauthorised access or disclosure. We do not sell, trade, or share user information with third parties without explicit consent. Our website may use cookies to enhance user experience, but users can manage cookie preferences in their browser settings. By using our services, users agree to the terms outlined in this privacy policy. We are committed to maintaining the trust and confidence of our customers.

To streamline our services at Coastal Bee Co., we uphold a strict cancellation policy. No cancellations or refunds are permitted after 2 hours from the time an online order is placed due to the handmade nature of most of our products. Customers seeking cancellations within this window must promptly contact our customer support team to initiate the process. We understand unforeseen circumstances may arise, and we encourage communication to address individual concerns. While we aim to accommodate reasonable requests, adherence to this policy ensures efficient order processing. Thank you for your cooperation.